International Shipping

Order Processing

Orders must be placed by 12:00 PM EST to begin processing on the same business day.

Processing time typically takes 2–3 business days before shipment.

Delivery times are based on Monday–Friday business days, excluding holidays.

Standard Shipping

Rate: $25.95 USD

Carrier: USPS (United States Postal Service)

Estimated Delivery Time:

U.S. Orders: Approximately 3–5 business days after shipment

International Orders: Approximately 1–5 weeks, depending on destination and customs processing

Tracking: Some Standard Shipping packages may not include tracking.

Insurance: Standard shipments are not insured.

Please note that delays may occur due to transit conditions, customs inspections, or local delivery restrictions.

Free Shipping

Free Standard Shipping is offered on:

All U.S. orders over $75

All international orders over $150

Customs Fees, Duties & Taxes

For international shipments, local customs offices may apply import duties, taxes, or handling fees.

These fees are the responsibility of the customer and are not included in the product or shipping cost.

SINSATION® is not responsible for customs delays or charges imposed by destination countries.

Tracking & Confirmation

When your order ships, you’ll receive a confirmation email with available tracking details.

If you do not receive an email, please check your spam/junk folder and mark messages from SINSATION® as “Not Junk.”

Lost or Delayed Packages

SINSATION® is not responsible for packages that are lost, stolen, delayed, or damaged during Standard Shipping.

We do not issue refunds or replacements for untracked or uninsured Standard Mail packages.

Address Accuracy

Please ensure your shipping address is correct at checkout.

We can only make changes before your order is processed.

If a package is shipped to an incorrect or outdated address, we cannot provide a replacement or refund.

Returned or Undeliverable Packages

If your package is returned due to:

Invalid or incomplete address

Recipient unavailable or unclaimed package

Refused delivery or unpaid customs fees

Action:

You may request a refund minus shipping costs, or request re-shipment (additional fees apply).

Refused or unclaimed packages are subject to a 25% restocking fee and a $15.95 return fee, unless the return was due to company error.