Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price, provided the return complies with our return policy.
- We accept returns only for products purchased from sinsationcosmetics.com, and all returned items are inspected upon receipt.
- Products must be returned in new or gently used condition and within 30 days from the date of purchase.
Important Notes:
- Free Promotional Items: If your return includes items that qualified for a free promotional gift, the free promotional item(s) must also be returned.
- Gift Orders: If you are returning a gift and do not want the refund to be issued to the original form of payment, please chat with us for assistance.
- Final Sale Items: Items marked as final sale or not-returnable are not eligible for return or exchange.
- Shipping Fees: Shipping and delivery fees are non-refundable.
Return Monitoring:
sinsationcosmetics.com monitors return activity and reserves the right to deny returns that:
- Do not comply with this return policy.
- Appear to be abusive.
- Involve items re-sent at no cost as a good faith gesture following a non-receipt report.
Returns After 30 Days:
Refunds for returns received after 30 days are not guaranteed and will be issued solely at the discretion of sinsationcosmetics.com. If approved, such refunds may be provided in the form of store credit only.
Refund Processing
For eligible returns:
- The purchase price will be refunded to the original form of payment.
- If the payment was split between a sinsationcosmetics.com gift card and a credit card, debit card, or bank-issued gift card:
- The refund will be applied to the credit card, debit card, or bank-issued gift card first.
- Any remaining balance will be refunded as store credit.
Processing Time:
- Returns will be processed within 3 business days of receipt at our warehouse.
- Once your return has been fully processed, you will receive a credit confirmation with the refunded amount.
Gifts:
If you would like to return or exchange an item received as a gift, please chat with us, and we will be happy to assist you.
Non-Returnable Items
The following items are not eligible for return online:
- eGift cards and gift cards.
- Promotional items.
- Final sale items.
- Products purchased from retailers other than sinsationcosmetics.com.