International Shipping Information

Orders must be placed by 12pm EST to start processing on the same day. Processing time typically takes 2 to 3 business days.

Delivery times are based on orders placed between Monday – Friday.

Please find list of countries at the Checkout page.



STANDARD SHIPPING - 23.95 USD.

Orders sent Standard shipping (USPS - US Postal Service) typically arrive in about 1-5 weeks.

However, delays can occur in transit or holds at the local customs office for an order to be delivered.Your order may be a non-trackable.

*Custom fees and additional fees may apply for international shipments.



UPS EXPRESS - 37.95 USD

Orders sent via UPS typically arrive in about 3-5 days.

However, delays can occur in transit or holds at the local customs office for an order to be delivered.


Includes UPS Tracking®. Includes up to $200 insurance for merchandise for loss or damage.

*Custom fees and additional fees may apply for international shipments.



UPS EXPRESS SHIPPING - 55.95 USD

Door-to-door service.

We can ship items via UPS, DHL, the US Postal Service. Orders sent Express Shipping typically arrive in about 2-5 business days . Your order may arrive anytime between 7am and 9pm and a signature may be required on receipt of your order.


*Custom fees and additional fees may apply for international shipments.


Shipping is FREE on all International orders $150 and over. (Standard Shipping)


TRACKING ORDERS


When your order is ready to be shipped, you will receive a shipment confirmation e-mail.
The majority of our orders are shipped within 2-3 business days after the order has been placed.
The e-mail will contain shipping details.
Click here to track your order on our website.


Note: If you do not receive the confirmation message within a few minutes of signing up, please check your Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through.



To estimate when your order will be shipped and delivered, please consider the following information:

Credit card verification / approval must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If you should receive an email requesting order verification, please follow in the instructions as stated in the email to verify your order. We reserve the right to cancel an order if verification is not received within 72 business hours.

All orders are shipped during business days (Mondays through Fridays, excluding holidays).

INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES


The customer is responsible for any customs fees, import duties, or taxes that may be imposed by the customs department of the customer’s country. For more information regarding your country’s custom policies please contact your local customs office.

 
Customers outside the United States - please note that we are not responsible for delays caused by Customs clearance or duties/import taxes levied in your country.

CHANGING THE DELIVERY ADDRESS

If you entered an incorrect delivery address during the checkout process there is a small window of time where you can notify us and correct it.  Contact us as soon as possible to request a delivery address change, in most cases we can accommodate such requests before an order is processed.  

Unfortunately, once an order is processed we are not able to change the delivery information.  You may still have the option to change delivery address by contacting the carrier and providing your tracking number.  

If you provided an incorrect or incomplete shipping address we are not able to send a replacement, you will need to place a new order. 

SHIPMENTS TO FORWARDING COMPANIES

SINSATION® COSMETICS IS NOT RESPONSIBLE FOR DAMAGE, DEFECT, MATERIAL DIFFERENCE OR LOSS THAT OCCURS TO GOODS DELIVERED TO A FORWARDING COMPANY. IF A PACKAGE IS LOST OR DAMAGED AFTER BEING RECEIVED BY THE FREIGHT FORWARDER, IT IS THE RESPONSIBILITY OF THE FREIGHT FORWARDER.  WE ALSO DON’T SUPPLY REPLACEMENTS OR REFUNDS FOR ANY GOODS DELIVERED TO A FORWARDING COMPANY.

SHIPMENTS TO APO/FPO/DPO AND P.O. BOXES

MOST ITEMS MAY BE SHIPPED TO A P.O. BOX OR MILITARY APO/FPO/DPO ADDRESS, BUT SOME RESTRICTIONS MAY APPLY. EXPEDITED SHIPPING METHODS ARE NOT AVAILABLE TO P.O. BOXES AND APO/FPO/DPO ADDRESSES.

UNDELIVERABLE/RETURNED PACKAGES


If your shipment is deemed undeliverable, the local carrier may return it to our fulfillment center. For our International customers, delivery greatly varies by country and some local carriers will not deliver to your door. You may need to go to the local post office and retrieve the shipment yourself. If you shipped via Standard Mail and are experiencing an unusual delay in delivery, please first contact your local post office, the shipment may have already arrived there.


Some common reasons for packages being Returned to Sender (RTS) are:

• Invalid address
• Incomplete street address (ex: missing apartment or house number)
• Recipient unavailable to accept delivery
• Recipient refused delivery/unclaimed by recipient
• Recipient unavailable or unwilling to pay duties/taxes

 If your order is undeliverable and returned to our fulfillment center by the carrier, please contact us with your order number. Once your inquiry is received, we will refund your order minus the shipping charges which are not refundable. You have an option to re-ship the order, but you will be charged again for shipping.


Refund can be issued back to the original payment method only. Refunds can only be issued 60 days after the initial payment was made, If your transaction was more than 60 days ago you will receive store credit. Store credit will be issued at 100% of original cost minus shipping.


Note: For all orders that are returned for reasons the include unwilling to pay duties/taxes OR/AND refused or unclaimed by recipient a 25% restocking fee and a Return to Sender fee of $15.95 will be assessed accordingly. Shipping cost are non-refundable. The restocking fee will be waived if the return is due to Company error.
      

Note: Standard Mail does not offer a tracking service, and shipments are NOT insured. We will not replace packages that are lost, stolen or damaged items during shipping via Standard Mail. We will not be responsible for lost or stolen shipments to a non-current address . If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be issued.


International Taxes/Customs Fees/Duties: We do not charge sales tax for any international orders. You may be responsible for any additional customs handling fees, duties and/or import taxes for orders placed through Sinsation Cosmetics. Because each country is different, and these fees change often, we do not know or collect these fees. Your local post and/or customs office can provide you detailed information.


INTERNATIONAL DELIVERY

Please refer to the list below for costs.

Please find list of countries at the Checkout page.

DELIVERY DESTINATIONS & COSTS

Australia + Oceania

Australia standard $23.95 / express $55.95

New Zealand standard $23.95 / express $55.95


North + Central America
 

Canada standard $23.95 / express $55.95

Mexico standard $23.95 / express $55.95