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Privacy Policy

Effective as of December 2015.

Your privacy is important to us, below is our policy:

Cookies:

When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit SINSATION COSMETICS™️/Sincerely Beauty, Inc, and you, our customer.

You can visit our site without cookies if you choose to do so. However, please be aware that some features of the site may not function properly or may be slower if you refuse cookies. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browsers help menu to learn how to change your cookie preferences.

Registration:

In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours.

How to access and/or correct Your Information:

You can access all the personally identifiable information that we collect online and maintain by email. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties.

What information is collected:

When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "my account" link at the top of every page and selecting "update account information."

Placing an order:

When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit SINSATION COSMETICS™️/Sincerely Beauty, Inc, and you, our customer.

Changing the delivery address:
 
If you entered an incorrect delivery address during the checkout process there is a small window of time where you can notify us and correct it.  Contact us as soon as possible to request a delivery address change, in most cases we can accommodate such requests before an order is processed.  
 
Unfortunately, once an order is processed we are not able to change the delivery information.  You may still have the option to change delivery address by contacting the carrier and providing your tracking number.  
 
If you provided an incorrect or incomplete shipping address we are not able to send a replacement, you will need to place a new order. 
 

Undeliverable/Returned Packages:

If your shipment is deemed undeliverable for any reason, it may be returned to our fulfillment center. Some common reasons for packages being Returned To Sender (RTS) are:

  • Invalid address
  • Incomplete street address, missing apartment numbers
  • Recipient unavailable to accept delivery
  • Recipient unavailable or unwilling to pay duties/taxes

If your package was undeliverable and returned to our fulfillment center by the shipping carrier, please contact us with your order and tracking number.  Once we receive your inquiry, we will either refund your order except for the shipping charges which are not refundable.The refund will be issued back to the original payment method. If you want to re-ship the order, you will be charged again for shipping. 

Freight Forwarder:

Sinsationcosmetics.com won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that Sinsationcosmetics.com isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from Sinsationcosmetics.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Sinsationcosmetics.com must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.

If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from Sinsationcosmetics.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Sinsationcosmetics.com.

Products that cannot be exported directly from Sinsationcosmetics.com, which you export yourself or through a freight forwarder may not be returned to Sinsationcosmetics.com.

Links:

Our site may contain links to manufacturers, and other related sites for your benefit. We are not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.

Relationships/Sharing Information:

We maintain special relationships with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, and shipping purposes.

We may share account or other information when we are required by law (e.g., in response to subpoenas, court orders, etc.) or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

You agree that SINSATION COSMETICS™️/Sincerely Beauty, Inc. may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

SINSATION COSMETICS™️/Sincerely Beauty, Inc may also share information with outside companies that perform services for SINSATION COSMETICS/Sincerely Beauty, Inc. For example, when a customer signs up for our e-mail newsletters, SINSATION COSMETICS™️/Sincerely Beauty, Inc. will provide the customers e-mail address to third party e-mail distribution companies that transmit e-mails on behalf of SINSATION COSMETICS™️/Sincerely Beauty, Inc. Your e-mail address will not be used by these companies for any purpose other than for the transmission of e-mails for SINSATION COSMETICS™️/Sincerely Beauty, Inc.

We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. SINSATION COSMETICS™️/Sincerely Beauty, Inc. takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.

SINSATION COSMETICS™️/Sincerely Beauty, Inc. has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and e-mails. The companies analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand your interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings.

Use of Information:

We may use your information in a number of ways, including the following:

  • In order to serve you better, we may combine the information you provide us online, in our superstore and through our catalogues. We use that information to improve your overall shopping experience.
  • To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.
  • To enhance your online shopping experience.
  • For marketing and promotional purposes.

Mail & SPAM Issues:

You may request to receive the SINSATION COSMETICS™️ catalogue, brochure periodically by mail or e-mail notification of specials that may be of interest to you. SINSATION COSMETICS™️ will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at any time by contacting us with such request. Please contact us via e-mail.

Our Commitment to Children's Privacy:

We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.

If Security or privacy is still of concern to you

If you do not want to receive promotional email from SINSATION COSMETICS™️, please e-mail.

Note:  We will not intentionally collect any personal information from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us. If you are under the age of 13, you are permitted to use our website, but are not permitted to make any purchases, register, or submit personal information to us.  We recommend that children between the ages of 13 and 18 obtain their parent’s permission before submitting information over the internet.  By using our website, you are representing that you are at least 18 years old, or that you are at least 13 years old and have your parents’ permission to use our website.Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us a reasonable period from when the request was received to complete the removal.

Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering.

Changes to Privacy Policy:

By visiting our site you consent to our collection and use of your information as described in this policy. We reserve the right to modify this privacy policy and related business practices at any time by posting updated text on this site.


California Privacy Rights

If you are a California resident, you have the right to receive: (a) information identifying all third party companies to whom SINSATION COSMETICS™️/Sincerely Beauty, Inc. may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain this information, please e-mail your request to: Click here

 

Please allow 30 days for a response.

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