Shipping Information

SHIPPING INFORMATION WITHIN THE U.S.

ORDERS MUST BE PLACED BY 12.00 PM EST TO START PROCESSING ON THE SAME DAY. PROCESSING TIME TYPICALLY TAKES 2 TO 3 BUSINESS DAYS. DELIVERY TIMES ARE BASED ON ORDERS PLACED BETWEEN MONDAY – FRIDAY. US ORDERS ARE SHIPPED VIA USPS.

 

PLEASE NOTE: WE WILL NOT REPLACE PACKAGES THAT ARE LOST OR STOLEN DURING SHIPMENT. WE WILL NOT BE RESPONSIBLE FOR LOST OR STOLEN SHIPMENTS TO A NON-CURRENT ADDRESS. IF WE ARE NOT NOTIFIED OF AN ADDRESS CHANGE BEFORE THE SHIPMENT OF YOUR ORDER, REFUNDS OR REPLACEMENTS FOR A LOST OR STOLEN PACKAGE WILL NOT BE ACCEPTED.

 

BELOW IS A LIST OF ESTIMATED SHIPPING TIMES FOR IN-STOCK MERCHANDISE TO BE SHIPPED FROM OUR WAREHOUSES AND DELIVERED TO YOU.

 

'BUSINESS DAYS' MEANS MONDAY-FRIDAY, EXCLUDING HOLIDAYS.

 

ORDERS PLACED BY 12.00 PM EST FOR IN-STOCK MERCHANDISE WITH EXPEDITED SHIPPING (PREMIUM/EXPRESS) ARE PROCESSED THE FOLLOWING BUSINESS DAY.

 

PREMIUM/EXPRESS SHIPPING

 

PREMIUM ORDER RECEIVED BY	PREMIUM ORDER SHIPPED BY	EXPECTED DELIVERY
SUNDAY	TUESDAY	2 - 3 BUSINESS DAYS LATER
MONDAY	WEDNESDAY	2 - 3 BUSINESS DAYS LATER
TUESDAY	THURSDAY	2 - 3 BUSINESS DAYS LATER
WEDNESDAY	FRIDAY	2 - 3 BUSINESS DAYS LATER
THURSDAY	MONDAY	2 - 3 BUSINESS DAYS LATER
FRIDAY	TUESDAY	2 - 3 BUSINESS DAYS LATER
SATURDAY	TUESDAY	2 - 3 BUSINESS DAYS LATER

 

 

EXPRESS ORDER RECEIVED BY	EXPRESS ORDER SHIPPED BY	EXPECTED DELIVERY
SUNDAY BEFORE 12:00 EST	MONDAY	TUESDAY
MONDAY BEFORE 12:00 EST	TUESDAY	WEDNESDAY
TUESDAY BEFORE 12:00 EST	WEDNESDAY	THURSDAY
WEDNESDAY BEFORE 12:00 EST	THURSDAY	FRIDAY
THURSDAY BEFORE 12:00 EST	FRIDAY	MONDAY
FRIDAY	MONDAY	TUESDAY
SATURDAY	MONDAY	TUESDAY

 

PLEASE NOTE:

 

*ALL PURCHASES ARE SUBJECT TO BANK AUTHORIZATION PRIOR TO PROCESSING. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED.
**2ND-DAY AND OVERNIGHT SERVICE IS NOT AVAILABLE FOR SHIPMENTS TO APO/FPO/DPO, P.O. BOX DESTINATIONS, U.S. TERRITORIES AND SOME LOCATIONS IN ALASKA AND HAWAII.

 

FREE SHIPPING

SINSATIONCOSMETICS.COM OFFERS FREE STANDARD SHIPPING ON ALL U.S.$75 AND INTERNATIONAL ORDERS $150 AND OVER. OUR STANDARD SHIPPING OPTION IS THE UNITED STATES POSTAL SERVICE.

BUSINESS DAYS & HOLIDAYS

 
ALL ORDERS SHIP MONDAY - FRIDAY, EXCLUDING FEDERAL HOLIDAYS WITHIN THE UNITED STATES.

 
FOR STANDARD AND 2 DAY SHIPPING: ORDERS MUST BE PLACED BY 12PM EASTERN STANDARD TIME (EST) TO BE PROCESSED ON THE SAME BUSINESS DAY OTHERWISE IT WILL BE PROCESSED THE NEXT DAY.

 

TRACKING ORDERS

 

WHEN YOUR ORDER IS READY TO BE SHIPPED, YOU WILL RECEIVE A SHIPMENT CONFIRMATION E-MAIL.
THE MAJORITY OF OUR ORDERS ARE SHIPPED WITHIN 2-3 BUSINESS DAYS AFTER THE ORDER HAS BEEN PLACED.
THE E-MAIL WILL CONTAIN SHIPPING DETAILS.
CLICK HERE TO TRACK YOUR ORDER ON OUR WEBSITE.

 

NOTE: IF YOU DO NOT RECEIVE THE CONFIRMATION MESSAGE WITHIN A FEW MINUTES OF SIGNING UP, PLEASE CHECK YOUR JUNK E-MAIL FOLDER JUST IN CASE THE CONFIRMATION EMAIL GOT DELIVERED THERE INSTEAD OF YOUR INBOX. IF SO, SELECT THE CONFIRMATION MESSAGE AND CLICK NOT JUNK, WHICH WILL ALLOW FUTURE MESSAGES TO GET THROUGH.

 

TO ESTIMATE WHEN YOUR ORDER WILL BE SHIPPED AND DELIVERED, PLEASE CONSIDER THE FOLLOWING INFORMATION:

 

CREDIT CARD VERIFICATION / APPROVAL MUST BE MADE PRIOR TO PROCESSING YOUR ORDER. FOR SECURITY PURPOSES AND AS A PROTECTION TO OUR CUSTOMERS, WE WILL NOT SHIP ORDERS UNLESS ALL BILLING INFORMATION IS CORRECT. IF YOU SHOULD RECEIVE AN EMAIL REQUESTING ORDER VERIFICATION, PLEASE FOLLOW IN THE INSTRUCTIONS AS STATED IN THE EMAIL TO VERIFY YOUR ORDER. WE RESERVE THE RIGHT TO CANCEL AN ORDER IF VERIFICATION IS NOT RECEIVED WITHIN 72 BUSINESS HOURS.

ALL ORDERS ARE SHIPPED DURING BUSINESS DAYS (MONDAYS THROUGH FRIDAYS, EXCLUDING HOLIDAYS).

 

SHIPMENTS TO FORWARDING COMPANIES

 

SINSATION® COSMETICS IS NOT RESPONSIBLE FOR DAMAGE, DEFECT, MATERIAL DIFFERENCE OR LOSS THAT OCCURS TO GOODS DELIVERED TO A FORWARDING COMPANY. IF A PACKAGE IS LOST OR DAMAGED AFTER BEING RECEIVED BY THE FREIGHT FORWARDER, IT IS THE RESPONSIBILITY OF THE FREIGHT FORWARDER.  WE ALSO DON’T SUPPLY REPLACEMENTS OR REFUNDS FOR ANY GOODS DELIVERED TO A FORWARDING COMPANY.

 

SHIPMENTS TO APO/FPO/DPO AND P.O. BOXES

 

MOST ITEMS MAY BE SHIPPED TO A P.O. BOX OR MILITARY APO/FPO/DPO ADDRESS, BUT SOME RESTRICTIONS MAY APPLY. EXPEDITED SHIPPING METHODS ARE NOT AVAILABLE TO P.O. BOXES AND APO/FPO/DPO ADDRESSES.

 

INTERNATIONAL SHIPPING INFORMATION

 

CHANGING THE DELIVERY ADDRESS

 

IF YOU ENTERED AN INCORRECT DELIVERY ADDRESS DURING THE CHECKOUT PROCESS THERE IS A SMALL WINDOW OF TIME WHERE YOU CAN NOTIFY US AND CORRECT IT.

CONTACT US AS SOON AS POSSIBLE TO REQUEST A DELIVERY ADDRESS CHANGE, IN MOST CASES WE CAN ACCOMMODATE SUCH REQUESTS BEFORE AN ORDER IS PROCESSED.  

 

UNFORTUNATELY, ONCE AN ORDER IS PROCESSED WE ARE NOT ABLE TO CHANGE THE DELIVERY INFORMATION.  YOU MAY STILL HAVE THE OPTION TO CHANGE DELIVERY ADDRESS BY CONTACTING THE CARRIER AND PROVIDING YOUR TRACKING NUMBER.  

 

IF YOU PROVIDED AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS WE ARE NOT ABLE TO SEND A REPLACEMENT, YOU WILL NEED TO PLACE A NEW ORDER. 

 

UNDELIVERABLE/RETURNED PACKAGES 

 

IF YOUR SHIPMENT IS DEEMED UNDELIVERABLE FOR ANY REASON, IT MAY BE RETURNED TO OUR FULFILLMENT CENTER. SOME COMMON REASONS FOR PACKAGES BEING RETURNED TO SENDER (RTS) ARE:

 

• INVALID ADDRESS
• INCOMPLETE STREET ADDRESS, MISSING APARTMENT NUMBERS
• RECIPIENT UNAVAILABLE TO ACCEPT DELIVERY

 

IF YOUR ORDER IS UNDELIVERABLE AND RETURNED TO OUR FULFILLMENT CENTER BY THE CARRIER, PLEASE CONTACT US WITH YOUR ORDER NUMBER. ONCE YOUR INQUIRY IS RECEIVED, WE WILL REFUND YOUR ORDER MINUS THE SHIPPING CHARGES WHICH ARE NOT REFUNDABLE. YOU HAVE AN OPTION TO RE-SHIP THE ORDER, BUT YOU WILL BE CHARGED AGAIN FOR SHIPPING. 

 

NOTE: FOR ALL ORDERS THAT ARE RETURNED FOR REASONS OF REFUSED OR UNCLAIMED A 25% RESTOCKING FEE AND A RETURN TO SENDER FEE OF $5.95 WILL BE ASSESSED ACCORDINGLY. SHIPPING COST ARE NON-REFUNDABLE. THE RESTOCKING FEE WILL BE WAIVED IF THE RETURN IS DUE TO COMPANY ERROR.

 

RETURNS & EXCHANGES

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE FOR ANY REASON, PLEASE RETURN IT FOR A FULL REFUND.
RETURN SHIPPING AND HANDLING FEES ARE THE CUSTOMER’S RESPONSIBILITY.
WE REGRET THAT WE ARE UNABLE TO REFUND YOUR ORIGINAL SHIPPING CHARGES UNLESS THE RETURN WAS A RESULT OF OUR ERROR.
WHEN YOU RETURN YOUR PURCHASE TO US BY MAIL WITHIN 30 DAYS OF PURCHASE DATE, YOU WILL RECEIVE A FULL REFUND TO YOUR CREDIT CARD FOR THE PRICE OF THE ITEM(S).
ITEMS RECEIVED MORE THAN 30 DAYS AFTER THE PURCHASE DATE MAY NOT BE RETURNED.
RETURN SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE PURCHASER.

ALL RETURNS ARE SUBJECT TO VALIDATION AND APPROVAL AT SINSATION’S DISCRETION. WE MAY ASK YOU FOR A DRIVER’S LICENSE OR GOVERNMENT ID TO VERIFY YOUR IDENTITY.

 

U.S. SALES TAX

 

WE COLLECT STATE SALES TAX ON ORDERS SHIPPED WITHIN MARYLAND

TAX IS ESTIMATED AT THE TIME AN ORDER IS PLACED AND A FINAL CALCULATION OF THE ACTUAL SALES TAX WILL BE REFLECTED ON YOUR ORDER CONFIRMATION EMAIL.